jHotel PMS
jHotel PMS
A Property Management System made especially for hoteliers, which will simplify your work with our easy to use calendar with quick booking options, block rooms, update rates and room inventory across all your distribution channels and much more.
What does a hotel business need to survive in a competitive market?
You need at least two things.
1. Have an online presence that makes the reservation process easier and deliver outstanding customer service so that visitors returning to your area will choose your location again.
2. Automating daily operations and administrative tasks is an important part of achieving customer satisfaction as it helps provide reliable and quality service time after time.
A hotel is a complex system that encompasses the activities of many departments, and every operation must be tracked. For this purpose, hoteliers utilize various tools including spreadsheets, paper forms, and unified property management systems.
jHotel PMS is the only tool you need since it can cover all the departments without the need to have more than one system. jHotel PMS can handle reservations, front- and back-office operations, channel management, and more.
The most important functions include front-desk operations, reservations, channel management, housekeeping, rate and occupancy management, and payment processing.
With jHotel PMS, hotels can see the booking status of rooms and control reservations. With jHotel PMS, hoteliers can manage back-office processes, food and beverage services, and track room occupancy rates.
jHotel PMS has a reservation system with a website booking engine and front-desk operations module. Other essential modules usually include channel management, revenue management, housekeeping, customer data management, report, and analytics and point-of-sale (POS) services and back-office modules.
Reservation
In jHotel PMS reservation module you can easily manage all your online bookings coming from all sales channels.
Key functions of the reservation module include:
Room bookings. The system checks room availability and status, shows free rooms across different channels and the website booking engine. This function monitors double bookings and allows group reservations. Then it schedules bookings and displays information about current and upcoming bookings on a dashboard.
Payments processing. You can handle all your payment processing needs from one single software with integrations does with various payment gateways.
Management of room inventory and allocation. Reservation tools prevent overbookings and double bookings. In some software, this function is part of a channel management module.
Reservation emails. The system sends confirmations to guests after they complete their booking.
Activities booking. jHotel PMS allows guests to book not only accommodation but also activities, car rental and airport transfers.
Front-desk operations and room management
A front-office module allows a front-desk manager to view and update room reservation status, check guests in and out, and process payments. When a guest arrives at the hotel, they want to check in as fast as possible.
jHotel PMS also offers integration with self-service check-in from guest mobile.
Room status. Using a front-desk module, the front-office manager can access room status and up-to-date information about all reservations, both current and upcoming. With the help of this module, room status should be updated quickly. The front-desk module allocates rooms automatically and facilitates a room change.
Keys management. This module includes management of electronic key cards, processing payments and issuing receipts to guests.
Daily audits. The front-office module also allows users to perform night and shift audits.
Channel management Integration
Channel management software is a single interface to control and distribute inventories across different channels such as GDSs, OTAs, wholesalers, direct booking platforms, etc. A channel manager connects directly to a central reservation system that holds information about the availability and cost of hotel rooms, sharing this information via the distribution channels. It makes room inventory available to travelers who want to book a room or property online, listing rooms on different sources. Also, a channel management module facilitates booking-related transactions.
Different distribution channels expose inventory to different audiences. For example, connection to OTAs and some airline websites allows a larger number of potential guests to be reached, those who book flights or plan trips in advance. Metasearch sites compare prices across different channels, letting a customer make the best decision.
Direct distribution via booking engine
An important channel of distribution is a hotel’s own website with a booking engine. An online booking engine allows travelers to complete reservations directly via a hotel website bypassing travel agents and OTAs.
It’s important to allow loyal guests to book directly, and website booking must be available to those who find a hotel online.
jHotel PMS booking engine will be synchronize with the hotel website and its central reservation system, making it an additional sales channel. Usually, this module processes payments via integrated payment gateways.
Revenue management
JHotel PMS has many revenue management indicators, such as Occupancy, RevPAR (Revenue per Available Room), and ADR (Average Daily Rate), which mean a lot in evaluating a hotel’s financial success.
The revenue management module of jHotel PMS helps can be used to forecast occupancy rate and decide whether to raise or lower inventory prices. It improves pricing strategies, and updates prices across all distribution channels to sell more rooms at the optimal rate.
Housekeeping
jHotel PMS housekeeping module connects housekeeping staff to the front office. A front-office manager can make a list of tasks to assign, and housekeepers can update room status. Housekeepers can update the status of their assignments or rooms through a tablet. Also, this module keeps the list of maintenance tasks and reports for the users.
The main function of this module is housekeeping management and property maintenance. Housekeeping functionality includes room status management, maid assignment for room cleaning based on a block or floor location, and keeping lists of tasks for housekeepers. Maintenance management keeps the record of hotel disruptions and repair activities with the further assignment of an attendant who can eliminate a problem.
CRM and customer data management
It is critical for hoteliers to collect and organize guest data to keep in touch with current and past customers during and after check-out. The CRM module in jHotel PMS is integrated with the front desk and reservation system, collecting all guest information from these sources. It helps store guest data and provides a database in an accessible format. Also, it includes guest contact information before and after their stay.
This module can also help organize marketing activities such as promotions, measure guest experience, and automate pre- and post-stay services. The CRM module helps owners personalize the guest experience with membership and loyalty programs, which are especially important for hotel chains and resorts.
Reports and analytics
To monitor current processes and understand business performance, all business owners rely on analytics. jHotel PMS collects relevant hotel data and providing hoteliers with various types of automated reports. Depending on the software, it can generate night audit reports, room and tax reports, shift audit reports, departure/arrival reports, housekeeping reports, or other ongoing summaries.
Back-office management
jHotel PMS back office module facilitates management of a hotel team, back-office operations, and administrative hotel operations. Functions of a back-office management module may include
Event management (conference and reception organization) and catering,
Spa and gym management ,
Staff management (human resources management in back and front office: shift management, staff invoicing, etc.),
Consumption costs and hotel spendings analysis,
Inventory analysis,
Sales and management of promotional campaigns, and Reviews management.
So the back-office module facilitates internal operations, helps organize staff, and often includes accounting and other financial-related functionality.
Builtin Point-of-sale (POS)
Most hotels have some kind of in-house restaurant, not to mention properties with gyms and spas. So, if there are multiple payment terminals in a hotel, the point-of-sale (POS) system is indispensable to collect and accurately handle transactions from different sources. With a POS module in jHotel PMS, hoteliers can include additional charges or discounts on the final bill for each customer. Some examples of such charges are
Spa, gyms, and other activities;
Food and beverage services (restaurants, cafes, breakfasts); and
In-room services, mini-bar items, TV, or Wi-Fi.
In addition to automated payment processing, jHotel PMS can support inventory management, collect information about your customer purchasing patterns, generate sales activity reports, and keep all financial data in one place.